Unit objectives:
Facilitating the completion of transactions for citizens in cooperation with all the institute’s formations and overcoming the difficulties faced by citizens when reviewing.
Works of the Citizens Affairs Unit:
– Receiving citizens (faculty, employee, student, external reviewer) and listening to their complaints and referring them to the concerned party after presenting them to the Dean.
– Direct supervision of organizing interviews for the Dean.
– Introducing the citizen to the appropriate legal formulas to solve the problem and administrative contexts
– Following up on complaints sent to the institute through the ministry or the university presidency.
– Contributing to the work of the electronic citizen government by entering citizens’ requests into the electronic citizen government program of the General Secretariat of the Council of Ministers.
Official email of the Citizens Affairs Unit: [email protected]